Privacy Policy for Flower-Map.com
1. Introduction
At Flower Map (“we”, “us”, or “our”), accessible via flower-map.com, we are deeply committed to protecting your privacy and safeguarding your personal data. We uphold a fundamental respect for your right to privacy and undertake all appropriate measures to ensure that the personal information you entrust to us is handled securely, transparently, and in full compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), as amended.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data processed through your use of the website flower-map.com and any services, products, features, applications, or content provided by us. For the purposes of privacy and data protection laws, Flower Map is the “data controller” responsible for the processing of your personal data collected through our website and communication channels.
If you have questions about our practices or wish to exercise your rights, please contact us at [email protected].
3. Categories of Personal Data Processed
We may collect and process the following categories of personal data:
a. Usage Data
Includes information about how you use flower-map.com, such as browser type, IP address, time zone setting, session duration, and browsing patterns. This data helps us optimize the user experience and detect potential threats or abuse.
b. Account Data
Personal details provided upon creating an account, such as your full name, mailing address, email address, phone number, and account login credentials.
c. Profile Data
Includes details such as your preferences, past purchases, and behavioral patterns, which enable us to personalize your experience and recommend products of interest.
d. Communication Data
Includes your correspondence history with our customer support team, responses to surveys, and other feedback submitted through flower-map.com or related channels.
e. Technical Data
Information stemming from the devices you use to access our website, such as device type, operating system, browser plugin versions, and system configurations.
f. Transaction Data
Details of any purchases or transactions carried out on flower-map.com, including payment information (processed via secure third-party providers), delivery address, and order history.
g. Preference Data
Includes your marketing preferences (e.g., whether you have opted into email newsletters), communication frequency settings, and product selection interests.
4. Legal Bases for Processing
We process personal data only when lawfully permitted. The main legal bases under the GDPR include:
– Consent: When you have explicitly consented to data processing (e.g., subscribing to newsletters).
– Contract: When processing is required to fulfill a contractual obligation (e.g., completing an order).
– Legal Obligation: When we are legally required to process data (e.g., for tax compliance).
– Legitimate Interest: When processing is necessary for our legitimate business interests and not overridden by your rights (e.g., security and fraud prevention, website improvement).
For users protected under the CCPA, we ensure all data processing aligns with consumer rights and notice requirements under California law.
5. Your Rights
Under applicable data protection laws, you have a series of rights regarding your personal data:
– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You may request corrections to inaccurate or incomplete data.
– Right to Erasure: You may request the deletion of personal data, subject to applicable legal obligations.
– Right to Restriction: You may request a limitation on how we use your data in certain circumstances.
– Right to Portability: You may request to receive your data in a structured format or request its transfer to another party.
To exercise any of these rights, please email [email protected].
6. Security Measures
We implement appropriate technical and organizational safeguards to protect your personal data. These include, but are not limited to:
– End-to-end encryption for data transmission and storage
– Role-based access controls and multi-factor authentication for internal systems
– Daily system backups and secure data storage
– Regular staff training and vetted third-party compliance
While no system can be guaranteed 100% secure, we continuously monitor our infrastructure and update our security protocols to mitigate risks and prevent unauthorized access.
7. International Transfers
Your data may be transferred and stored outside of your country of residence, including to countries not deemed by regulatory authorities to provide an equivalent level of data protection. In such cases, we implement standard contractual clauses or other lawful mechanisms approved under the GDPR and applicable data transfer regulations to ensure the recipient jurisdiction properly safeguards your information.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the relevant purposes outlined in this Policy or as required by applicable law. Typical retention windows include:
– Usage Data: 12 months
– Account Data: Retained for the lifetime of the account, and up to 5 years following deletion
– Transaction Data: 7 years for legal and accounting obligations
– Communication Data: 3 years from last contact
– Preference and Profile Data: Updated or removed upon request or inactivity exceeding 24 months
After these periods, data is securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar tracking technologies on flower-map.com for the following purposes:
– Essential Cookies: Required for website operation, such as navigation and authentication
– Functional Cookies: Improve usability and remember your preferences
– Analytics Cookies: Help us understand user behavior and improve service quality
– Performance Cookies: Measure website speed and effectiveness
Cookies are typically stored for periods ranging from session-only to 2 years, depending on their function.
10. Cookie Management and Compliance
When you access flower-map.com, you are presented with a cookie consent banner allowing you to accept or decline non-essential cookies in accordance with GDPR and CCPA standards. You can also manage or withdraw consent at any time via our Cookie Settings tool or your browser settings.
Under CCPA, California residents can opt-out of the “sale” of personal data through applicable website controls, where required.
11. Special Protections for Children
Flower Map does not knowingly collect or solicit personal data from children under the age of 13. If we become aware that data from a child under 13 has been provided without verified parental consent, we will promptly delete such information. Parents or guardians who believe their child has submitted personal data may contact us at [email protected].
12. Policy Updates and User Notification
We may update this Privacy Policy periodically to reflect legal, technological, or business changes. Updates will be posted on flower-map.com, and in cases of significant changes, users will be notified via email or site banners. Continued use of the website after such changes constitutes acceptance of the revised policy.
13. Contact Us
For any privacy-related inquiries, to exercise your data rights, or to submit a complaint, please contact us at:
Email: [email protected]
Website: https://flower-map.com
We are committed to ensuring that your privacy is respected and protected. If you have any concerns about how your personal data is handled, please reach out to us. We strive to comply fully with all relevant data protection regulations, including the GDPR and CCPA.